Set Wi-Fi connexion problems

If you're having Wi-Fi connection bug or see an Wi-Fi icon with an exclamation point, try the solutions below. Subsequently each solution, effort to open up a webpage on your phone to see if the event is fixed.

Step 1: Check settings & restart

  1. Brand sure Wi-Fi is on. And so plow it off and on again to reconnect. Learn how to connect to Wi-Fi networks.
  2. Make sure Plane style is off. Then turn it on and off again to reconnect. Learn how to enable and disable airplane mode.

  3. Press your telephone'south power push for a few seconds. Then, on your screen, tap Restart .

Step 2: Find the problem type

  • Phone:Effort connecting to the Wi-Fi network with some other device, similar a laptop reckoner or friend's phone. If other devices can use the network, the problem is near likely with your phone.
  • Network:Bank check whether your telephone can connect to some other Wi-Fi network, like at a friend's firm or a public network. If your phone can connect elsewhere, the problem is most probable with the network.
  • Internet:If your phone connects to the Wi-Fi network but you still have no internet, the problem is nigh probable with your net connection.

Step iii: Troubleshoot by problem blazon

Phone

Bank check for problem apps

The trouble can exist from an app that you downloaded. To find out, restart your phone in safe mode.

  1. Turn on safe mode. Learn how to turn on safety mode.
  2. Endeavor connecting to the Wi-Fi network again.
  3. Bank check if the Wi-Fi connection works in safe manner.
    • If the Wi-Fi connection works in safe mode, a downloaded app is most likely causing the issue.
      • To exit safe style, restart your phone.
      • Uninstall recently downloaded apps one by 1. See whether the connexion works.
      • Afterwards y'all remove the app that's causing the problem, reinstall the other apps.
    • If the Wi-Fi connection doesn't work in safety mode
      Probable, there's a problem with the Wi-Fi network or internet connection.

Tip: Aeroplane mode is automatically turned on when you lot enter safe mode. Nosotros recommend turning aeroplane mode off in lodge to continue using features such equally GPS, Wi-Fi, and making phone calls.

Cyberspace & network

Restart the router & modem

If the Wi-Fi router and modem are yours, effort turning them off and then on again.

  1. Unplug the router and modem's power cords from the power outlet for xv seconds.
  2. Plug the power cords back in.
  3. Check that all cords and cables are secure at both ends.
  4. Wait a few minutes, until the lights on the modem and router are working right. (See the device transmission or manufacturer'south support site.)

If the lights aren't working right, yous could have an issue with the modem, router, or internet connection.

Contact the network administrator or your Internet service provider. For instance, there could be a service outage, or they could need to reset your connectedness.

Sign in to a public network

Important: Public networks, like at cafes or airports, often have a webpage for you to consummate. If you sign in or accept the terms, the public connection should work.

If yous don't come across an authorization page after you connect to a public network:

  • Cheque for a notification that asks you to sign in.
  • Open up a new page in a new window.

If those steps don't work, effort restarting your connection to the network:

  1. Open your phone'southward Settings app.
  2. Tap Network & internet And thenInternet.
  3. Bear upon and hold the network proper name. TapForget.
  4. Turn Wi-Fi off and so on again.
  5. On the listing, tap the network proper noun.
  6. You'll get a notification to sign in. Tap the notification.
  7. To connect to the network, concord to the terms.

Wi-Fi hotspot

Check that hotspot is on

  1. Open your phone's Settings app.
  2. Tap Network & internet And thenHotspot & tethering.
  3. Tap Wi-Fi hotspot.
  4. Plough on UseWi-Fi hotspot.
    • If information technology was already on, turn it off and and then on once again.
    • If your phone hasn't had a hotspot before, commencement tap Fix up Wi-Fi hotspot.

Tip: For more than info, larn more about hotspots and tethering.

Contact your mobile carrier

Important:Non all mobile service providers work with mobile hotspots.

If you have issues, bank check with your carrier. Enquire whether your phone can connect to mobile hotspots and whether they're in your data plan.

When you lot reconnect

When yous reconnect, check for the latest system update. Updates can bring improvements that help gear up issues. Learn how to bank check and update your Android version.

Even so tin't connect?

If you lot all the same can't connect, please contact your Internet service provider, router manufacturer, or network administrator.

Was this helpful?

How can we improve information technology?